MOONCAKES ORDER FORM
Last updated on: 29/08/2024
----------------------------
HOW TO ORDER:
----------------------------
1. CHOOSE YOUR BOX(ES)
- 3 types of Mooncake available
- ALL flavours are FIXED and not changable.
- Be aware of the Best Consumed timeframe (refer below) for each type of mooncakes before you plan for your quantity & delivery dates!
2. CHOOSE YOUR DELIVERY DATE(S)
- All orders are by delivery only in the morning between 8.30am-11.30am according to areas, no self-collection available, proceed to send your order ONLY if you agree with our delivery term & fee. Kindly ensure the recipient (esp for gifting delivery) is available to receive your package at the stated timeframe and keep it accordingly to our storage guide before placing your order.
- STRICTLY NO changes of date/address once confirmed. Any failed delivery will incur additional redelivery fee.
- Snowskin is only available for Brunei-Muara delivery, see exception date below on Rainow Pastry & Cantonese Mooncake for Tut/Belait customers.
- Please take note each type of mooncake has different delivery dates.
Tips: Choosing "any date is ok" can speed up the ordering process,
otherwise please state your 3 options. Tut/Belait customers can provide us any Bandar addresses & contact to deliver your order if available.
SNOWSKIN:
- FULLY BOOKED! -
Any extra boxes will be announced on our ig again if available.
Fully Booked Dates : 21, 22, 29, 30, 31/8
1, 3, 4, 5, 16, 17/9
**Snowskin is available for Brunei-Muara delivery only.
_______________________________
RAINBOW PASTRY:
Rainbow Pastry:
FULLY BOOKED!
-Any extra box will be announced again on IG-
Fully Booked Dates : 23, 24, 25, 27, 28/8
7, 8, 6, 14, *15/9
*15/9 (Sun) BSB deliveries will be in the afternoon.
Tutong & Belait Delivery:
15/9 - FULLY BOOKED!
_______________________________
CANTONESE MOONCAKES:
- FULLY BOOKED! -
Any extra boxes will be announced on our ig again if available.
Fully Booked Dates : 11, 12, 13, 14, 15/9
*15/9 (Sun) BSB deliveries will be in the afternoon.
Cantonese Tutong & Belait Delivery:
only on 15/9 (SUN) morning - FULLY BOOKED
_______________________________
3. COPY PASTE FORM BELOW,
FILL UP DETAILS & SEND
TO OUR WHATSAPP.
- Boxes will be allocated by first confirmed first serve, boxes are limited daily. Due to large amount of incoming text for every new festive collections with extremely limited manpower, there might be hours of lag-time in between our reply (based on time and chat sequence, avoid sending multiple text if not urgently required as this will push your chat to the back).
- Send us another text to follow up in case we missed out your text IF there is no reply after 24h.
- Your order will only be confirmed only IF you received an order confirmation text from us and full payment received before the stated due date. Unpaid order with un-respond text will be blacklisted from all future purchases.
- Once order is confirmed, no changes of date(s) & address will be allowed! Please make sure your delivery details are all CORRECT to speed up the ordering process.
----------------------------
(copy this section & send to WA)
ORDER FORM:
----------------------------
Your First & Last Name:
Your Contact Number:
Recipient's First & Last Name: (Fill up only if you want us to deliver directly to your gifting recipient, otherwise skip receipient's name & contact)
Recipient's Contact Number:
Full Delivery Address: (please share GPS pin)
District Zone:
Online Payment: (state BIBD or Baiduri)
FOR SNOWSKIN MOONCAKES:
Quantity:
Delivery Date: (refer dates above, state 3 options, or "any dates is ok")
FOR RAINBOW PASTRY MOONCAKES:
Quantity:
Delivery Date: (refer dates above, state 3 options, or "any dates is ok")
FOR CANTONESE BAKED MOONCAKES:
Quantity:
Delivery Date: (refer dates above, state 3 options, or "any dates is ok")
----------------------------
DELIVERY FEE:
----------------------------
All orders are by contactless delivery only, no self-collection available.
📌 Note: $5 flat rate delivery per trip for Brunei Muara addresses.
$8 for Tutong & KB deliveries are only available for Rainbow Pastry & Canton Boxes on 15/09 SUN.
Delivery will be in the morning only and goes according to areas, make sure someone will be able to receive the product on your requested delivery date. Unable to take specific delivery time due to busy festive schedule.
----------------------------
(Please read)
BEST CONSUMED DATE:
----------------------------
1-2 days for SNOWSKIN (immediate refrigeration required),
Snowskin softest to consume on production day, will start DRYING up on day 2!
2-3 days for RAINBOW PASTRY (immediate refrigeration required)
5-7 days for unopened CANTONESE MOONCAKE (cold aircon/refrigeration)
Plan your delivery date well and only order the quantity you can finish while it's still fresh ! :)
Important:
Please READ on our Order & Delivery terms & FAQS (link in drop down menu on top), proceed with order only if you agree with all the terms listed. Make sure address & contact number is correct and complete, and be sure there will be someone to receive your order. No change of delivery details once confirmed.
All orders are now by delivery only. As majority of our cakes require extra care in handling especially during transportation, all orders will be will now be fully handled by our own delivery team. As delivery is an extra service we offer and not a full-time job, delivery time is less flexible and is only available in the morning. Flat rate of $5 delivery charge throughout Brunei Muara District regardless of size/quantity per address. Visit Delivery FAQs page if you wish to read more on why self-collection/meetup is no longer available. Proceed to send you order ONLY if you agreed with the delivery terms and fee.
There may be also possibilities that your order may be rescheduled if production has to be halted due to unforeseen circumstances beyond our control. If rescheduling is not possible, refund will be made accordingly.
Thank you, stay home, stay safe & enjoy our freshly baked gourmet desserts!